Good. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. Log in to your account on our website and go to My Wallet to view your credit. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. No compensation is payable in respect of minor changes. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. Airlines have been updating their policies regularly as the situation is still changing. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. It was officially launched in 2000 and remains a privately-held company. You will need to know the legal name and date of birth of your friend(s). Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Youll be able to use it on StudentUniverse, for flights operated by that airline. Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. DONT BUY REFUND POLICIES. LAST UPDATED: March 3rd, 2023. Most airlines have issued one free change and you may be eligible to cancel for future credit. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Eligibility, Joining, and Website Information. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. comments . We will ask you for details about your experience to forward to our technical support team. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Change rules and fees can vary tremendously. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If you need information regarding visa and other travel document requirements for your trip please let us know. Please check your airline's policy to see if you might be eligible for a refund. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. We advise you also to print the on screen confirmation. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. Depends on the airline policy. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. This is very common, just make sure you have the card holder's permission! We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. you may have booked a United ticket that was operated by a partner airline). If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. And ICYMI, you dont have to be a student to book on StudentUniverse! If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. I have questions about baggage. Prices are per person and inclusive of tax unless otherwise indicated. If you do not, for any reason, any refundable amounts will be forfeited to the airline. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. So call once, get in line and hang tight! If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Please understand that travel service providers may not be able to accommodate every request. accommodation (c) vehicle rental or (d) other tourist services Please know that we understand and empathize with your frustration over this situation. I have questions about baggage. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. ago These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. How do I book seat assignments and meal requests? If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Anyone can book with us, just not everyone will be able to get access to special discount student fares. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). You also can't split it between multiple flights. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Please be aware that most travel bookings are non-refundable and cancelled bookings will incur charges. Most airlines are not offering full refunds at this point, except in very specific circumstances. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. It is entirely at the airlines discretion to provide you with a seat on a later flight. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. We also do not offer any compensation if another customer books the same itinerary as you at a lower price. All airline tickets must be issued in the name of the passport/photo identity holder. The construction, validity, and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the Commonwealth of Massachusetts, without giving effect to its conflicts of law principles, and any federal laws applicable therein. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. How do I change or cancel my flight ticket? We understand a lot of you have been asked to vacate your university or study abroad programs immediately. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. :). It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. If, due to weather, flight schedules, or other uncontrollable factors, you are required to spend additional night(s), you will be responsible for your own hotel, transfers, and meal costs. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. If you would like us to petition to the airline for a special request, we will advocate on your behalf. How much can I bring? StudentUniverse is on a mission to make global experiences possible. Dollars? How do I change or cancel my flight ticket? And in case you didnt know, you dont have to be a student to book on StudentUniverse. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. Yes, same airline. Yes! Yes! Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Transport and accommodation providers have differing cancellation policies and rules. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). In some cases, failure to present required vaccination documentation (e.g. 2013-2023 StudentUniverse. All orders are subject to acceptance by us acting on behalf of the provider. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. We accept most major debit and credit cards. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. We will advise you of the carrier operating each flight in your itinerary. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). If you are not familiar with a stopover, it is when you are traveling from one destination to another, and stopping along the way (or the way back) in another city. Most airline tickets do allow changes for a fee, plus any difference in fare. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. It is entirely at the airline's discretion to provide you with a seat on a later flight. Save your details for a quick and easy checkout process. are beginning to reopen to travelers who have been vaccinated. Most airlines have issued one free change and you may be eligible to cancel for future credit. Yes, and this depends on the airline's policy. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. We can definitely help you with your flights if you booked through us, unless you've booked with these airlines: If you've booked with one of these airlines, we do not have access to your ticket and you'll need to contact the airline directly. A refund must never exceed the original payment amount. The name on the credit card can be different than the name of the traveler. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. The tuition rate in force for all programs is based either on program or modality. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . When you book with us we will look after you until you arrive home safely from your travels. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Please see the chart below to see if your flight is eligible for these rewards. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. We will collect all mandatory taxes, however some countries may charge additional departure, hotel or other taxes that must be paid locally. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. I had leave revoked in the military and had to cancel my trip. However, sometimes the deal may not be available for all dates or to/from all airports. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. We know, its very confusing! You will need to have their legal name as it appears on their ID and their date of birth. Heres some answers to the top questions we are getting and information to help us help you faster. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Individual services and tour organiser packages. Student hotels & hostels Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Search for the total number in your party and log in (or Sign up) as yourself. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. combination of at least two of the following components selected before 5 months later I am still trying to get my $900 back from this scam. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. We will try to reach you again as soon as we can. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. When you Log in or Sign up, ensure you do so with the traveler's info. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. Please note that carriers may be subject to change. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. You can view any fees associated with canceling your ticket under the My Trips section of your account. Vote. Your order constitutes an offer to buy a product. Take advantage of our promo codes and special offers to save even more. Please confirm which airline your credit is with by visiting My Wallet. Additional fees for baggage may apply. You will be given immediate feedback on whether the code worked and if not, why. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. We cannot guarantee the accuracy of any ratings set by accommodation providers. Enjoy the discount! Travel documents cannot be transferred to another person to use. Airlines generally do not allow changes to your routing or name changes. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please reconfirm your flights at least 24 hours prior to departure.
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