Join the 271 people who've already contributed. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. You buy cheap equipment and take months to repair broken ones. Join the 270 people who've already contributed. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Completely recommend this gym for any women that are looking for a great gym for good value for money. | Read 81-100 Reviews out of 264 It has been three weeks and no one has been in touch. Seems like nothing is ever cleaned. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Your experience matters. The number for the centre was not being answered, neither were emails. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. kept it quiet from staff aswell ! It goes against our guidelines to offer incentives for reviews. Staff were non empathetic and unhelpful following the incident. Otherwise I would give it a five star rating. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Your experience matters. I went a few times a week and they were welcoming and a great bunch of people. We use dedicated people and clever technology to safeguard our platform.
In the first instance contact your local gym. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. With an attitude like this it will surely be closing down soon. I was asked if Id like to suspend or cancel my membership. I'd be in two minds about renewing my membership next year. But I suppose you get what you pay for. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. TruGym Stevenage. The response by the manager was delayed and unprofessional. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Be proactive by paying attention to the customer's needs and offering help or recommendations . Friendly environment for ladies only. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Would definitely give more stars if I could! Correction: non-existent customer service. Totally disgusted with the service offered with no thought or effort of building a customer relationship. typical!!!! This hasn't happened and all attempts to contact them regarding this is being ignored. Moreover i received several very abusive emails from them in the days following. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Could not be happier since I have moved to truegym The classes are run by professional instructors that continue to coach and push you during your class, Very clean and the staff are very helpful but its far to busy at peak times you have to wait to use most of the weights and machines cheers graham jones. Your experience matters. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? HiPlease accept our sincere apologies for the negative experience you've had with truGym. Finally. But the other equipment makes up for it. DO NOT SIGN UP THERE TERRIBLE! THE WORST customer service i have ever had the misfortune to encounter. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Companies can ask for reviews via automatic invitations. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I have been trying to contact them for a refund for months and have been completely ignored. Find out how we combat fake reviews. The main reason that I joined is for the Les Mills Combat class. Verification can help ensure real people write reviews about real companies. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Staff are mostly friendly and it's well worth a visit. Management ineffective and ambivalent. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Other that that-a good gym. Head office failed to respond to emails! No warning, no contact via letter or email. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. Thanks. Your experience matters. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. The day before, my payment had been taken. But no way to resolve it. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Ive requested an email back and a call and have been told a customer representative will be in touch. A nice gym and I enjoy my early morning workouts. Companies can ask for reviews via automatic invitations. Went there this afternoon and there was signing stating the gym was forced to close.
truGym | Low-Cost Contract & Non-Contract Gym Memberships Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures'
Have to say though the gym is lovely, with a wide range of equipment. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Your experience matters. Any attempt to contact head office is ignored. I have been going to truGym stevenage for over a month and I find the staff very helpful especially Lewis Marshall (Fung Ling pang). Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Any attempt to contact head office is ignored. Correction: non-existent customer service. Top gym with great facilities and friendly staff that are always willing to provide support and advice. without helping me with the issue in any way at all. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up!
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Verification can help ensure real people write reviews about real companies. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. This gym offers friendly staff with excellent personal trainers. | Read 21-40 Reviews out of 266 Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. I paid for a year membership and at that point had several months left. Join the 258 people who've already contributed. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. The staff, although minimal, are friendly and helpful. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. | Read 21-40 Reviews out of 264 We use dedicated people and clever technology to safeguard our platform. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. The changing rooms are always clean and the same for the showers! | Read 101-120 Reviews out of 258 How many stars would you give TruGym? Poor customer service and conflicting information provided by staff! The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . 4/ Told on joining in November I could freeze my membership free of charge for the summer. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. 2023 Trustpilot, Inc. All rights reserved. I choose at this time to cancel our memberships and truGym continued to take money from my account. They informed me of a 30 day notice period and promised me they actually will cancel my membership now. I think there are more people than the capacity of gym. Voice your opinion today and hear what 263 customers have already said. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: I was paying double on a different gym and was always having problems but this is miles better. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Find out how we combat fake reviews. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Head office failed to respond to emails! I've asked for head office details and the staff tell me they don't know it. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. It said I should hear back within 48 hours. When it comes to growing a business, reputation is everything. Lots of equipment to use and is open to everyone. | Read 261-266 Reviews out of 266 the recent cctv cameras introduction is also not only bothering me but most of us who cover. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Staff on the phone where rude and abrupt and not helpful at all. Waste of money. If you want a real Les Mills class, or any customer service, go to another gym! Find out how we combat fake reviews. Plus side, plenty of cardio equipment.
I appreciate that it is a budget gym and the range of equipment is adequate. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. How many stars would you give TruGym? Anyone can write a Trustpilot review. They now refuse to refund monies taken. I paid for a year membership and at that point had several months left. Here are 8 tips for writing great reviews.
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 12 DISGUSTING!! I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. For businesses Categories Blog. The gym in Luton in Parkstreet are forever changing staff . A positive and social environment to train and meet people. I was asked if Id like to suspend or cancel my membership. Huddersfield gym- horrible service, old gym equipment. How many stars would you give TruGym? Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Published on: January 2, 2023. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. Staff are brilliant and very helpful. These companies sure know how to work the direct debit magic to help themselves and rip of people. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym!
TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Been coming here for many years and have always found the staff very pleasant and welcoming. The branch (Chatham) don't even answer my emails now! This resulted in TruGym blocking me me on twitter. Find out how we combat fake reviews. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Awful!!! Staff come across rude and unapproachable. Fuming to be honest. beyond me , they have sullied their name. I am very disappointed that you have emailed me as a new member. We use an external company to collect, manage and process direct debit payments. Bit apprehensive being a female in my 50s. The machines, if broken are repaired quickly. You can never get a response from customer service. The gym had closed down suddenly in November 2021 and hasn't provided a refund. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. Your experience matters. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. I have paid for a year's membership through GymFlex and have no idea how to get my money back. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Completely recommend this gym for any women that are looking for a great gym for good value for money. And update your website!!!! Awful!! info@gurukoolhub.com +1-408-834-0167; trugym customer service. Friendly staff always happy to help. why is jason ritter in a wheelchair People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Your experience matters. I email head office never got a reply.
Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot This gym offers friendly staff with excellent personal trainers. This was a friendly gym in Boston Lincolnshire. Absolutely flabbergasted of the audacity and attitude she had with me. Having booked online, I would have expected an email letting me know. The trouble is they use crooks to process their member's payments. Trugym Chathamarrrgh!!! Dont join the gym.
trugym customer service - americanuzbekistan.org Absolute disgrace of a place rude obese staff. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. !What a disgrace. kept it quiet from staff aswell ! Generally excellent facilties and equipment though can be a bit busy at times. 2023 Trustpilot, Inc. All rights reserved. Needs airing conditioning throughout the gym. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. The management are useless and very unfriendly. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. This gym is great! Good luck TruGym you are going to need it! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The gym had closed down suddenly in November 2021 and hasn't provided a refund. I have been trying to contact them for a refund for months and have been completely ignored. TruGym - Chatham , Kent BranchI stop using the Gym since April 2018 due to relocation , I never got around to cancel my membership. No on-duty lifeguard (is this actually legal!!!). Trugym luton are refusing to refund me 200 of my hard earned cash! Informed them that I was moving house and therefore cancelling my membership. I also send two emails through to them and I never even received an acknowledgement let along a response. Top gym with great facilities and friendly staff that are always willing to provide support and advice. Verification can help ensure real people write reviews about real companies. Verification can help ensure real people write reviews about real companies. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Great gym, always really clean. Cancelled after one year membership. They definitely make it difficult to contact them through their website. Join now and save 30 (no joining fee offer). Awful!!! No matter how many times I try to contact them I never get a response.