goodwill return policy ohio

I'm not rich and my practically invalid aunt is SO picky. ( nowhere else just the location I mentioned above) As soon as I walked in the two woman behind the counter immediately proceeded to tell me that they have an all sales final policy . . Please schedule your pick up, that way we have your item ready for you when you arrive. Having a receipt and having tags on them still you are double dipping the consumer. The lady said the items did not match the receipt. Why should they profit from it. Donation Methods. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! Goodwill said the threats appear to be directed at a particular store in Stark County. It will make me feel I want shopping more Lol. Only allowing returns on clothes is unacceptable. I'm still awaiting a decision from the manager who says he doesn't have the authority to issue a refund or credit. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. Now I'm out $35. I will find someone else to wear them. You can only return/echange it at the location you bought it. You'll never see another penny from me ever ever again ! So before purchasing from Goodwill, make sure you want to buy it. You have to buy something else right now. Well run and organized store. 2) The same store in Medford OR will not refund a cash payment for goods but will only give a store credit. They are rude and unprofessional. It's best to give your local Goodwill donation center a phone call to find out if your items are acceptable. Clothing (Goods) - GoodWill has many locations in all 50 states and many donation bins scattered throughout. We do not offer cash refunds. Wow so greedy and irrespensible. Shoping at Oakwood Ga. See detailed Goodwill customer service rankings, employee comments and much more from our sister site. 8. Why prices in stores keep growing? Then I read on-line there is a 7 day return window. HELP! They can have 3 or 4 of the same exact thing everyone have a different price.. It's a. Takes ppl donations and re-sells them for profit with no return if items turn out to be bad. Nope and now they won't take it back. There was no interrogation as to why, just gave them my ID and was able to go shopping and had it spent within a half hour. View Events Calendar. I totally understand that "sold as is " is the rule by which all sales are conducted at Goodwill. The return policy stated here is reasonable except that ALL items, including electronics and defective items should be returnable within the 10 days, not just clothing. Return & Exchange Conditions This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. Clothes don't fit. Give their money back. I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Its bad business. All merchandise is tagged with a color coded tag - which is discounted every 5 weeks. Possibly their customer base should all start protesting by not "rounding" purchase amounts up and donating the extra change like they always ask you to do at the end of the sale. No cash refunds on non working purchases But not at Goodwill. As bad as Goodwill is you have to open the package to even see if it works let alone not be damaged or have some of the parts in it. Why are some stores exempt from the national policy guidelines? My wife and I spend $200/$300 or more a month at Goodwill but no longer. All sales are final at our northern Arizona locations. Dressing rooms still closed. Goodwill needs a new name Badwill for PROFIT Only. Goodwill is from the people and for the people. I don't understand why you can return clothes but nothing else. Purchased glass measure cup. 9. The clerk said as long as l returned in the 7 days policy & had a receipt, l could. I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. It's fraud you are given these for free and then mark them up to 15$ a shirt. 5 were here. We went shopping at goodwill. Would'nt even offer a store credit.i asked had they checked it out to be sure it would hold water. No refunds. Where is the logic in any of that?? Since I am a senior and was sheltered at home and gbe fact that the stores were also closed could not return the items. He might forgot that the donors and customers support Goodwill to run business, so you can help people. I also noticed that the prices are getting to be ridiculous for donated items! It was over 2 year from expiration day. Returned an item at the West Covina store on the corner of Amar and Azusa. How is making you take an item home to try it on going to keep covid from being passed around. I returned to Goodwill in Lebanon TN within a week of purchase to exchange two too-small shirts I'd bought there for my husband, only to be told they don't accept exchanges! All rights reserved. Soon We Wont Be Able To Afford To Buy At Goodwill Anymore. I shop there and donate and I don't like being waited on or helped by hateful people. According to the Goodwill return policy, you can request an exchange for a product within 30 days of the date of purchase. My stepdaughter buys clothes all the time and I like to peruse the glassware looking for shot glasses and beer glasses. I bought a Wii for 35 dollars and get home to find out it is broken and doesn't read disk. Before doing so i ask manager if it were to leek could i bring back for tefund. I purchased a CD/radio only to get it home and find out the CD player doesn't work. They sold an emfamil sample box for $15 dollors and I bought anyway cause I was in needed. No more! Everyone I encountered from the staff was polite. I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. Ironically after checking out and receiving this receipt it now displays the new return policy and states you have 6 months to use any "in-store credit". It's ridiculous that you can't return an item for store credit. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. If you are not going to allow people to try things on, you should at LEAST allow an exchange. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. After this I'm getting on Yelp . They are out to help people. New return policy stinks , store credit only , Really !!! every year I spend at Christmas time I go in at least 2-3 times a month and I spend 300 bucks for I will just very upset with the way the manager handled this because I've only return things twice to the goodwill this was my 2nd return ever in The Dalles Oregon and I just felt like this was inappropriate in every way. The Goodwill Outlet has approximately 150 - 200 large rolling tables or bins on the floor at any one time. You shouldn't sell broken things and not allow at least store credit on them. Since you've made a decision in favor of business, my Charitable round up will go elsewhere. I'd like a refund on this non-working RC Charger that was sold to me from your Charles Town, WV store. I was under the assumption that I could take them home try them on and bring them back. No automotive hazardous waste such as tires, lead acid batteries, additives, gasoline, oils, antifreeze, etc. Clients are treated like junk,shown no respect, no trust. Goodwill puts unreasonable prices on housewares, furniture, ect. Goodwill today was going to buy a $20.00 fish tank aquarium. These sales are a significant source of revenue for Goodwill. For more information, call 412-632-1809 or e-mail accommodations.request@goodwillswpa.org . Very unsatisfied. Since Goodwill provides quality new and used items at reasonable prices, they are unable to issue cash refunds. I don't know how you price things, if you don't even know if it works. Let alone they try to tell us that they don't mark prices on the items they get in. This was the store in Lexington, TN. I should have looked in the box, And asked to plug it in, but I did not. This excludes sale items. Tried to use the card at a different Goodwill and was told it wasn't valid at this store. VERY DISAPPOINTING, My name is rafael castillo.went to goodwill store in downgoody in georgia purchased 3dress try to exchange same day ,they said is no exchange ior return in goodwill ,no fair expenden money and no even have the change to exchange the item,never buy clothes anymore at goodwill. Goodwill Industries of Greater Cleveland & East Central Ohio That old guitar could help connect employers with potential job candidates. Then Goodwill stopped a lot of the job training and they slacked off on hiring that many people with disabilities and also they stopped employees that good and stopped giving raises to employees further down the totem pole! Each month the Consumer Safety Product Commission sends Goodwill the latest recall notices. Now, I'm not some anti-vaccination person at all. Then simply read the entire article which will help in the return process. So I am out 200.00????? Cincinnati, Ohio 45215, | All rights reserved | Thrift Stores Cincinnati, Community Recycling and Donation Drive Services. The other one serves vets, & everyone I know prefers it for several reasons. Fitting rooms closed, cant try anything & I return my some of my purchases that dont fit 2 days later for in store gift card only. I was told there was a three 3 day limit in their return policy. Prior written permission of providing job opportunities to support and comfortable for that policy. I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". Really!!!! Was told at my goodwill than I can not return any items even for store credit. They looked brand new. I will have to go back to Tennessee to use it. Goodwill Industries of Northwest Ohio is dedicated to providing effective, comprehensive employment services to men and women with criminal convictions. I have always "rounded up" but don't think I'll be doing that anymore. Now my nephew says goodwill is shill bidding basically using it's own employee's to bid against consumers or using a program to auto bid when goodwill sees that it's not going to get as much on that particular bid or and they want even more money they will implement the shill bidding! Let alone they try to tell us that they don't mark prices on the items they get in. High prices, crappy customer service. I was in your store on Friday found some great bargains and I've known the return policy but the manager said there were no refunds all sales were final. Oh I'm sorry .Did i say zeros?I meant hero's. The employee told me they test all the merchandise and it was fine when they sold it and they didn't refund. Through the sale of donated items in our stores, we fund employment and training programs that help people find hope, opportunity and jobs. I have a really big CONSISTENT issue with how the company is tagging merchandise damaging perfectly good quality merchandise that is otherwise in immaculate condition or brand new putting holes in it because they're either careless or not trained in how to tag/sensor seams or tags in the garment. I happened to look at the receopt, and it said "All sales final". Purchased some kids UGG boots and the were ruined inside. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. The policies, procedures, benefits, and explanations provided herein are effective July of 2012. You expect people to purchase clothes in a store (as opposed to on the Internet ) and not be allowed to determine whether the piece of clothing fits and how it looks in a mirror? For a nonprofit organization with the owner making 2.3 million in profit a year in his pocket from donated items that they resell do not give refunds or store credit over clothing that does not fit is ridiculous if not downright theft from their customers. Choose My Signature. It's up repairable since it is silk embroidered. The Goodwill Return Policy mentions that you do need your receipt and it is within a 7 day period - and you only get STORE CREDIT - but do not go by what it says on the receipt. You should expect to see a major drop in clientele because, let's be honest, we are angry and fed up with your selfish changes! Proof of purchase is defined as having the original receipt for the item being returned or exchanged. Their return policy is non-existent, it's a exchange policy instead. They pay people to check the items before putting it out. When you donate your new and gently used items, local Goodwill organizations sell them in stores or on shopgoodwill.com and use the revenue generated to provide valuable employment training and job placement services for people in your community. No traditional recyclables such as glass, newsprint, office paper, cardboard, plastics, magazines, junk mail, etc. I've donated to Goodwill many times but I don't like going into their store buying something trying to return it with the tags still on and being told no. A week later I call to see what happened! At my local store the Goodwill credit slip is useable for about 2 weeks (maybe longer - I have to read the slip each time. my bad memory is to blame). You All Have Nothing To Lose And Everything To Gain. Thought thrift stores were nice until now. Job Fairs - Goodwill hosts job fairs with area employers looking to hire. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. This change takes away that special treatment. And this is the first time I have ever tried to return a item. I have a very hard time fitting it in my car so I TRIED to return it today. I checked online for Goodwill's return policy and was happy to see it included in store credit! to RETURN an item for CREDIT Research charity donations & see where Goodwills profit goes. I took them to the cashier and said "you can't sell these! I was so angry I had to get away from there ASAP before I lost my temper. Had I known I wouldn't have made the purchase. Is this store the only one that all sales are final I've shopped your stores all the way up to Kansas and had never been told that. This may get their attention!! When you make a purchase with a gift card, your receipt will show the remaining balance. They dont charge extra for their return shipping. I bought a electronic sewing machine for 130.00 and a robot vacuum cleaner for 46.99 (that the manufacturer will not provide a manual for when called because I didn't purchase from a regular retailer) and have to buy a battery, and charging station for because they were no good.. Be VERY aware of purchases and the "in store" credit for exchanges with tags and receipt are not always honored. Most employees cross board are fine. I am done with Good Will forever if they stick with this new policy. It just doesn't seem right that they come out ahead over my misfortune. I recently went to a goodwill and I was the third person within an hour to be charged for items I did not purchase. Thwy should make that clear when you are first purchasing. My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. Sales will surely fall until they realize having a fair return policy is why they were popular and successful. Show them goodwill policy and they said depend on the store for refund policy. Isn't Goodwill, Goodwill? When buying a jacket i get home and find that its sleeves are too short for my husband. You can get more rewards by joining Goodwill. I went to store right away and request a refund. My legal states that it is illegal for gift cards/monetary credits to expire. I wasn't aware of the new return/ exchange policy it sucks they use to do returns but since they don't I'm not going back! I did notvrealuze you no longer did a credit card return. The girl at the counter called manager as usual to approve the rtn but instead she took my items and receipt to the back and asked me to wait a moment. Customers will receive an in-store credit valid for 1 year from original purchase date. I just returned some jeans I bought yesterday, since I eyeballed the sizes. To get your refund, you will have to return the items within the time limit specified. The cans and can nots of donations. I was reminded of this today when I shopped at Goodwill for some extra dining chairs for company we have coming, found two, but the man working there wouldn't put them in my trunk for me! Goodwill, you can claim you are doing this to protect your employees all you like, but in reality, you are only hurting yourselves with this ridiculous new policy. Recently, prices (here in Warrenton/Astoria Oregon) have been going up at Goodwill, and I am changing my method of selecting items. Today I was going to buy a ps3 for 80$ complete trash it didn't work. You should consider about some return policy in some cases to be fair for customers. LA Canada and Lambert street. I bought a mocicrowave there and while I understand that those products are sold "as is" I plugged it in and let it run for a full min.

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