Requesting your refund is easy. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Trustpilot is assessing this review in accordance with our flagging process. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. You should receive your refund within 30 days after your agreement end date. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot A member of our team will get back to you as soon as we have the details. Our team members have always been in touch with you and worked with you to rectify this matter. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Find event and ticket information. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I still did not hear anything back yet. The reason why we're asking all our customers to provide details online is to prevent fraud. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Requesting your retainer refund is very easy: simply log into your online account (i.e. Using our center address on your website is illegitimate without an active agreement between us. [protected]@regus.com but did not receive reply. They signed me up for things that I didn't ask for - didn't realize it in the fine print. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Receptionist only can communicate by email, even for the most important things for your business. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our coworking spaces are designed with collaboration in mind. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! The company left an official comment to this complaint. Regus lacks personal approach The centre's staff are friendly and helpful. Avoid at all costs. Find out how we combat fake reviews. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. They charge an excessive retainer fee. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Prices are subject to change and will vary depending on the specifically selected products and services. Office Space and Coworking prices are per person per month and are dependent on inventory availability. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Lets find the right workspace for you and your team. Originally, total costs 20k THB, but end up with 50k THB. I already enter my bank information twice. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. This will surely increase the credibility of your complaint. Read Customer Service Reviews of www.regus.co.uk - Trustpilot Please could you send those details to me at lorraine.brule@regus.com so I can support you? August 31 The complaint has been investigated and resolved to the customers satisfaction. We have checked and cannot find any payment details set up in your account. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. October 23 evening Start checking the messages customers send you. However, we will ask you to go through some security steps as part of our fraud-prevention policy. We found a responsible person where we inform her about the problem. Browse our full range of products and services. GO LITERALLY ANYWHERE ELSE. We have checked and cannot find any payment details set up in your account. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. We will then confirm your payment date and amount. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I could talk with Myesha. (Sandra, I used the portal at first, however, your system made an error.) The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. [Resolved] Regus Review: retainer fee refund - ComplaintsBoard.com they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. So now you can enjoy more, for less. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Thank you! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. Regus does not communicate with customers via telephone. Develop, apply and embed the knowledge and skills acquired by this program to your organization. 1. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Work wherever you need to with flexible access to our global network of workspaces. If you refuse to pay their bogus invoices they will send you to collections. I look forward to receiving more information from you. I am a small business and cannot afford any of this. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. think about how low this company is. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Regus | Serviced Office Space, Coworking & Virtual Offices There is non existent customer service department. It goes against our guidelines to offer incentives for reviews. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Anyone can write a Trustpilot review. Serviced Office Space at 9160 Forum Corporate Parkway | Regus Share your photos and videos with others to prove the truth of your words. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. PDF REGUS Business Centre Service Agreement - SEC.gov This review was chosen algorithmically as the most valued customer feedback. They are about people. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. Regus Business Centre | Better Business Bureau Profile Best, Lorraine Brule Global Customer Service at Regus. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot October 19 Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower They charge your card for amounts more than stipulated on invoices! I really thought that this company would be a good option for expanding our business. Customer service is simply poor. BBB Business Profiles are subject to change at any time. If it has been longer than 30 days, please get in touch so we can investigate further. Location: Singapore No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Regards, Sandra Melody Head of Customer Services Read Customer Service Reviews of regus.ca | 5 of 20 - Trustpilot this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. It is clean and smart and well organised. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Don't be fooled by that. Regus May Let You Out of Your Contract If You Have Miss If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Stay away!! Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. Great discounts. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. I got an email from trustpilot. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Best, Lorraine Brule Global Customer Service at Regus. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I was a customer with a licensing agreement set to expire on December 31, 2022. Regus are not transparent with their pricing. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. $5520 Service Retainer on file. I was using virtual office space. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Your agreement end date is not until 10/31/2021. Verification can help ensure real people write reviews about real companies. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. Unfortunately, we're unable to help you because we don't have your account information. Originally, total costs 20k THB, but end up with 50k THB. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information September 22 They still continue to send invoices with no one responsible to be there to answer. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Any that you do not require can be opted out through your online account. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Please email me at Lorraine.brule@regus.com with your company name and details. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Need to find a different location? DO NOT give them your payment info, DO NOT sign with them. It's an automated process. Requesting your refund is easy. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Any that you do not require can be opted out through your online account. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Ts and Cs apply. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot As a matter of policy, BBB does not endorse any product, service or business. They would not remove the items that I didn't want. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I told you my account number is 9054006! I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. You should receive your refund within 30 days after your agreement end date. Reform Skills Inc is a leading high-quality certification training organization for working professionals in the areas of Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), Project Management (PMP), Quality Management, IT Service Management, Digital Marketing, Agile and Scrum, DevOps, Big Data & Hadoop, Data Science, Tableau, Conflict Management among others. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Turned up at 450 Bath Road, Heathrow. Hard revenue focused. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. If you need further help, pleasespeak with our team member who is already in touch with you. Theyre a great place to connect with colleagues, clients and other like-minded businesses. You should receive your refund within 30 days after your end date. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. I called them again, which procedure took my time for 3 hours. I would love the opportunity to help further but havent been able to identify your account. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. I sent Briana of Regus an email about how the procedure was going this week. The complaint has been investigated and resolved to the customers satisfaction. If you have a helpdesk contact, we would expect a 24hours reply. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Of course, she did not reply to me yet! So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! It won't go in any direction! But when It comes to a refund retainer. Regus Management Network Reviews, Complaints, Customer Service Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. I have been renting an office space at Regus in Kings Hill for over 12m now. Please note: Change Management is 1-day training program (Friday). Absolutely unacceptable behavior. Get help. Signed up for a membership because I needed a private office for a few days. The retainer fee doesn't guarantee a successful outcome. She apologized to me and promised me to rush to send me it by coming Wednesday. Why take the Change Management training from Reform Skills Inc? Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Appreciate your immediate reply. I really thought that this company would be a good option for expanding our business. Office staff are always friendly. If it has been longer than 30 days, please get in touch so we can investigate further. Regus is a complete and total scam company. They charge an excessive retainer fee. This will surely increase the credibility of your complaint. We use dedicated people and clever technology to safeguard our platform.
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