Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Was told that neither was possible because I didnt return them in the original shoe box! Shocking service avoid disappointment. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. We also ensure all reviews are published without moderation. I was taught to value customers, no matter what job I was in. Get 60% off instantly: Footasylum discount codes } Finder CA The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Footasylum Discount Code: 10% off Everything. Email and text communication was prompt and efficient. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Newsletter subscription. Can I return my online order to one of your stores. Please note that we may share your email with the company to verify your order. Ordered some trainers at 10.30pm amd paid for next day delivery. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Take care!Thanks,Rebekah. Got them cheaper than any other website. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I would definitely recommend and will be a returning customer. Check out what 59,467 people have written so far, and share your own experience. Next time it will be JD SPORTS for my next purchase. Reordered again Sunday afternoon, Monday morning was here. No greeting, no please, no thank you. Claim your profile to access Trustpilots free business tools and connect with customers. Thank you for signing up to . Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Price was unbelievable for what I got! Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Ordered it on Monday and it was delivered on Tuesday. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. There was a problem. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. No greeting, no please, no thank you. All items must be returned in their original boxes and packaging. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Would not recommend. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers 20% off selected items with this Footasylum discount code. They sent me trainers in a damaged box. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Find out how we combat fake reviews. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Take care!Thanks,Rebekah. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Ordered coats for 2 of my sons in the sale. I would definitely recommend and will be a returning customer. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). All rights reserved. Footasylum on the App Store Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unable to get in touch with anyone from customer service to resolve issue. Round and round in circles. - Mel, posted 7 months ago Popular Christmas FAQ Also it was delivered to Republic of Ireland avoiding customs charges. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. 3 ratings with the average rating of 4 out of 5 stars. Unable to get in touch with anyone from customer service to resolve issue. I would definitely recommend and will be a returning customer. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 124.99. Hey MattThanks for taking the time to leave us a review. Read Customer Service Reviews of www.footasylum.com - Trustpilot That is great news that they arrived a day early!We hope to see you again very soon. Shocking service avoid disappointment. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. OG Stack Longline Puffer Jacket. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. It's your job. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Rolling eyes, rude attitude. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. They have scribbled size 7 on it. Bought a pair of Boss trainers at the end of November 2022. Wow! Will definitely be ordering from them again. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Thanks,Rebekah. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Tommy Jeans. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Ordered some trainers at 10.30pm amd paid for next day delivery. . We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Delivery to Australia was super cheap and very very fast! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. They have scribbled size 7 on it. 2023 Trustpilot A/S. Thanks. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Delivery to Australia was super cheap and very very fast! Please refresh the page and try again. Sign up to the newsletter to get style updates, exclusive info on sale events and more. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. I have worked in retail for over 15 years. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Verification can help ensure real people write reviews about real companies. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). You will be contacted by email to verify your review. This time, however, when I ordered, their courier choice was Yodel. Perfect from start to finish. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. They all fit perfectly. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. 2023 Trustpilot A/S. All in all, satisfied with my purchase and dealings with this shop. Ordered it on Monday and it was delivered on Tuesday. It's great to hear you are happy with the coat and that the delivery was so quick. Ordered Nike trainers. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. I can't even point the blame at one member of staff because they were all terrible. Tried to send Crocs back as they didnt fit my daughter. We need your email address to verify that your review is genuine. If you miss this window, youll have to go through the returns process. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Anyone can write a Trustpilot review. Ends: Mon 6 Mar 2023. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Totally amazing service cannot fault. Was looking everywhere but at her customers. Beth is Home Editor for T3, looking after style, living and wellness. They all fit perfectly. Footasylum is a leading UK retailer of fashion streetwear and sportswear. 2023 Trustpilot, Inc. All rights reserved. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Ordered and paid on 10th December my daughter's Xmas present. Footasylum Reviews | Read Customer Service Reviews of www.footasylum We also ensure all reviews are published without moderation. Replies to negative reviews in < 24 hours. And would recommend to all my friends amd family. Perfect from start to finish. Great to hear that the parcel arrived so quickly. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. - Callum Phelps, posted 11 months ago International Returns Most Popular Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We hope to see you shopping with us very soon. Ordered standard delivery, was dispatched the next day & arrived the day after. Replies to negative reviews in < 24 hours. Here are 8 tips for writing great reviews. 2023 Trustpilot, Inc. All rights reserved. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Treated myself to some new trainers and jogging bottoms in the sale! Totally shocking service in regards to a faulty item that they . Rock Woven Outdoor Pant. Check out what 59,340 people have written so far, and share your own experience. Keep up the good work Terry!Thanks so much.Tanya. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. This is the last thing I buy from footasylum from here on. We often link to other websites, but we can't be responsible for their content. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Shocking service avoid disappointment. Great to hear that the parcel arrived so quickly. 299.99. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. It goes against our guidelines to offer incentives for reviews. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. I messaged a few guys initially who were very slow to respond and inresponsive. Would you like to add a photos or videos? !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Verification can help ensure real people write reviews about real companies. Search for local Shoe Shops near you and submit reviews. My Returns - Footasylum.com Footasylum - YouTube Suggested companies are based on peoples browsing tendencies. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. It goes against our guidelines to offer incentives for reviews. You have disabled javascript in your browser, please enable. I have sent them back the undamaged trainers in a damaged box as I received them. Ordered it on Monday and it was delivered on Tuesday. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Hey Getta,Thanks for leaving us a great review.
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