NSW Fair Trading previously issued a public warning against Viagogo in August 2017. ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers I'm Travelling - where and when will I receive my tickets? viagogo is a global online platform for live sport, music and entertainment tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. She warns other event goers to avoid Viagogo at all costs. 6.7 Third Party Information. (We were shopping for tickets in section 123. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. The parent sponsorship application fee cannot be refunded. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023.
How to get a refund from Viagogo - Quora Viagogo pays search engines like Google to appear at the top of search results for major events. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Try to get in touch with the reseller for a refund. Provide lots of information and make a claim for a refund. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. Read more:
In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Infogram. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Yes! If you complete the form, you must return it to Viagogo within 10 working days to get a refund. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. We often link to other websites, but we can't be responsible for their content. 2.2 Registration. 3.4 Indemnity. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable.
the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Provide documentary evidence with your request to support your claim. 2.12 Seller Payment. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. 2.9 Seller's Confirmation Obligation. The company has been the target of customer complaints, industry backlash and court action overseas. Editor, Marcus Herbert. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. This includes reports four tickets to . The. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. The ACCC has also advised consumers to steer clear of Viagogo. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Invalid tickets are defined as anything where buyers are refused entry. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. We will also add sales or value added tax on our fees as applicable. Released by: In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. The email response they send is a template. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Australian Competition and Consumer Commission (ACCC). I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. My event is cancelled or postponed - What do I do? If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 1.4 Modification. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. 2.7 Payment Authorization. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned.
Viagogo Reviews (2020) | Is Viagogo Legit & Safe - BestLegitReviews.com You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Cloudflare Ray ID: 7a293b3f6b3e1afb Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or .
It has been fined in Italy and . (The final Australian dollar price for our two tickets was $445.). According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. If you dont know the location of the office processing your application, send the completed form to your. This is so we can promote the sale of tickets and items that You list for sale. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'.
Victims of Viagogo - Facebook You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 1.3 viagogo Guarantee. When We receive an offer by bank transfer, We will check to see if the bank account is valid. They take your money and have no way to ensure you get the tickets. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. 2.1 Requirements. Copyright (c) 2006-2023, viagogo AG. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. How do I find tickets I've already downloaded?
Can I Get a Refund from Viagogo? - GetHuman After multiple emails to Viagogo, Kent has been refunded $280. You consent to the exclusive personal jurisdiction and venue of Swiss courts. Viagogo will never pay you after you sold your tickets and you can never get back your money. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 6.3 Allocation of Risk. "When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law," Ms Petinos said. According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Click to reveal Stay informed. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services.
You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Save. In August 2017, the ACCC announced it was taking Viagogo to court. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable.
AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. This could be a tough call for many internet shoppers. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. FanFair Alliance - Ever get the feeling you've been cheated? Viagogo is often the first site that comes up on Google when you search using one of the many ticket and event-related search terms that Viagogo has bought from Google. Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country.
Read Customer Service Reviews of www.viagogo.com - Trustpilot viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . When you do an internet search, do not use the word tickets. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. You can email the site owner to let them know you were blocked. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Including any such items constitutes a material breach of these terms and conditions. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast".
Viagogo Refund Class Action Lawsuit 2021 - Refusing Cancelled Events the price it is sold for on the primary market).
Customer Files Viagogo COVID-19 Ticket Refund Class Action Here are our four CHOICE tips for safe ticket buying. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . Note that this is separate from any Tax viagogo is required to charge on its fees. 4.1 Double Posting and Removal of Tickets. See something that's not quite right in this article? 2.6 Making an Offer. you did not use your RRV for any travel(regardless of the reason). If you search for the tickets and the website has the word Viagogo in the URL, do not buy. 2. The "on its site" disclaimer that followed was in a distinctly lighter font.
For more information check the Skilling Australians Fund Levy information at
Ticket reseller Viagogo fined $7 million for misleading Australian If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere.
Viagogo denies withholding refunds for gigs hit by coronavirus
Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. you lose thetravel facility remaining on your previous visa when your RRV is granted. 2.8 Notification. These tickets are listed in TWD [Taiwanese dollars]. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. -Discover the hottest events in your area.
We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging.
Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two.
Viagogo Refund Policy MoneySavingExpert Forum Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. We will not allow You to buy or sell tickets before You have registered with Us. There are limited situations where refunds can be granted. ", "I only became aware when looking at our credit card transactions $1500 for two tickets.
viagogo Tickets 4+ - App Store - Apple viagogo refund australia - bridgeloans.money CHOICE supports the First Nations people's Uluru Statement from the Heart. Contact Viagogo directly - raise a complaint & request a full refund. First, don't use Viagogo. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo.
The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets.