how do i contact stubhub for refund?

7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. The worst company ever you lost me and a ton of my friends and family. Colorado: 8,688 customers due $3,120,442 in refunds. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Would not make an exception,to a hotel reservation I made thru Priceline. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. This number works. Find the sale. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. These are often free tickets the seller can relist. I've been a customer for a long time and am not happy. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Please note that, for canceled events, no . This material may not be published, broadcast, rewritten, or redistributed. 6:00 AM - 7:00 PM PT weekends. Otherwise you will receive a voucher for 120% of your purchase price. Ohio Attorney. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. "If you have tickets to a show that is postponed, you will be able to select your refund . We'll do our best to get back to you in the next 24 hours. Postponed events may not be eligible for refunds. The clause is designed to protect both buyers and sellers. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. on 2/28 at 12:51PM Refund for Foo Fighters tickets? - StubHub Community If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. StubHub changes its refund policy during COVID-19 pandemic - WKBW 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. For customer support people can visit their help topics to search for answers to questions or browse popular topics. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. No matter how you get them, well email you when theyre ready. NewsletterDollar ScholarStill learning the basics of personal finance? Personal Loans can provide financial relief during an emergency. StubHub - Buy & Sell Concert, Sport & Theatre Tickets For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Dorado, PR 00646, Metro Office Park Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Hawaii The company prides itself on being a Fan-to-Fan service. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Go ahead and file a chargeback on your credit card. We just sent you a welcome email. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. There's a class action lawsuit against StubHub from other customers who want a refund too. I think I'm golden and I made my sale. Refunding tickets to a cancelled event - stubhub.community Thanks SO much! how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. No problem. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. Sellers . They have a VOID watermark. Click your state to see if you qualify! If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. So the funds are available but you only adhere to the state-by-state laws? Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Indiana: "approximately 6,800 consumers" affected. Let us teach you the major money lessons you NEED to know. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Copyright 2020 Scripps Media, Inc. All rights reserved. I would like cash refund too. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. How long do StubHub refunds take? - AdvertisingRow.com I waited 2 days and tried the access code again..still nothing. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Horrible customer service. How to Get a Refund from StubHub - Christian Small StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. StubHub.com | Better Business Bureau Profile To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Lots 81-82 Street C A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. If you purchased on a registered account, your credit is available within your StubHub Wallet. After the switch, you will enter the email address you use to access the community in order to reset your password. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Have a StubHub question? If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Great help!!! but I havent been able to get in contact with anyone from StubHub. How to request an event on the StubHub website. The corporate office phone number is 415-222-8400. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Ticketmaster will be the only place selling VIP Tickets though. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub refunds: How to get cash instead of credit for events - KHOU What Happens If I DonT Pay National Insurance Contributions? https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. I been buying and selling for 12 years with them. All Rights Reserved. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . What Qualifying Event Would Trigger 18 Months COBRA Continuation? Open a new browser and try logging in again. All you need to do is follow these short steps below: Voil! United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. How do I contact StubHub customer service? - KnowledgeBurrow.com I was only given the option of the credit and the event was in CA. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Events postponed or rescheduled won't be refunded, Fowlks said. Enter your gift card number in the Add a Fancode & gift code section. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. I was refused to talk with a supervisor , I had 4 tickets listed. All Rights Reserved. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. With only these four steps, your refund request is faxed. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. 0. 1:00. From everything weve seen, the StubHub customer support is quite thin, to say the least. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Maryland: How to Request a Stubhub Refund [98% Success] - DoNotPay This means sellers set the ticket prices. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Check out the table below to see the best alternatives to StubHub. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. All rights reserved. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. / What happens when an event is canceled. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Solved: Refund in Progress - StubHub Community Find contact information here. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. to check out everything we offer. They say $0.00. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Pennsylvania 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Get immediate StubHub support from HelpOwl.com. StubHub sellers set the price of their tickets. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. where can I go to use activate the voucher so I dont lose that as well. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Reached out to customer service twice still can't list tickets. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. Illinois Had a concert canceled because of COVID-19? Yes Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Many companies featured on Money advertise with us. Poor customer service is the biggest pet peeve to DoNotPay. Please take the tickets directly to the box office for a refund. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." I live in GA - was supposed to go to a premier league game in England in March. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Interactive chat SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. And the exact same seats they re listed and sold for a different amount sold and the payout. The seller would net $85.. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events.